Opis ogłoszenia

Our client is one of the biggests TSL worldwide company. For main IT Department, based in South Warsaw, we are currently looking for:
IT Service Desk Specialist with Swedish, Danish or Norwegian language
location: Warszawa

Main responsibilities:
* Act as a Single Point of Contact for all IT Users,
* Log, categorize and prioritise all relevant incidents and service requests,
* Provide first level support in order to restore the service as quickly as possible,
* Properly allocate incidents and service requests to other * *,
* Resolver groups,
* Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks.

Requirements:
* Proven working experience in providing IT Support,
* Comprehensive knowledge of basic hardware and software products,
* Advanced troubleshooting skills,
* Customer service orientation,
* Fluent written & spoken English and Swedish, Danish or Norwegian language,
* Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.).

Will be considered as a major plus:
* Knowledge of other European languages (especially German or French),
* ITIL Foundation Certification.

Benefits offered:
* Permanent contract,
* Private health care with an option for a family coverage,
* Group life insurance,
* Subsidised sport cards, cinema and theatre tickets,
* Structured training and development program,
* Clear career path,
* Work for a global industry leader,
* Various challenges at work,
* Great atmosphere,
* Sport events for employees,
* Opportunity to participate in the employee volunteering program.

Other:
* Please send CV in English! :)

Nr ref: ref7851921425
W odpowiedzi na ogłoszenie prosimy o załączenie CV wraz z numerem referencyjnym (e-mail: praca1@teamquest.pl).