Opis ogłoszenia

Our client is one of the biggests TSL worldwide company. For main IT Department, based in South Warsaw, we are currently looking for:
IT Service Desk Specialist with Swedish, Danish or Norwegian language
location: Warszawa

Your responsibilities:
* Act as a Single Point of Contact for all IT Users
* Log, categorize and prioritise all relevant incidents and service requests
* Provide first level support in order to restore the service as quickly as possible
* Properly allocate incidents and service requests to other * *
* Resolver groups
* Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks.

Job requirements:
* Proven working experience in providing IT Support
* Comprehensive knowledge of basic hardware and software products
* Advanced troubleshooting skills
* Customer service orientation
* Fluent written & spoken English and Swedish, Danish or Norwegian language
* Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.)

Good to have:
* Knowledge of other European languages (especially German or French)
* ITIL Foundation Certification

Benefits offered:
* Permanent contract
* Private health care with an option for a family coverage
* Group life insurance
* Subsidised sport cards, cinema and theatre tickets
* Structured training and development program
* Clear career path
* Work for a global industry leader
* Various challenges at work
* Great atmosphere
* Sport events for employees
* Opportunity to participate in the employee volunteering program

Other:
* Please send CV in English! :)

Nr ref: ref838071575a
W odpowiedzi na ogłoszenie prosimy o załączenie CV wraz z numerem referencyjnym (e-mail: praca1@teamquest.pl).