Opis ogłoszenia

For our Client which is among the largest commercial real estate services firms with revenues of $6 billion.The firm operates in more than 70 countries and 45,000 employees, we are looking for
Application Support Analyst with very good SQL/Oracle knowledge
location: Warszawa

Your responsibilities:
* Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
* Logs requests from client end users and tracks them through resolution
* Troubleshooting application issues, specifically for the Commercial Property Management Systems (Yardi 6 and Yardi 7S)
* Knowledge to support new user setups including contacts and property lists maintenance, master file sets ups, including owner records, property setups, banking information, workflows, international vendors and general ledger accounts
* Regularly contributes to and updates knowledge base system
* Utilizes self-service technical support tools for clients and end users, such as FAQ's, live chat, knowledge base, manuals, etc.
* Provide support in line with C&W Incident, Change, Configuration and Project Management processes to agreed Service Level Targets
* File imports
* Daily client data transfers; as needed
* Rebuild of system workflows as needed
* Data Extraction/Analysis
* Creation of data fixes using Oracle/SQL; including minor report fixes
* Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype
* Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality
* Traffic, prioritize and route client requests to other internal and external resources.

Requirements:
* Analytical problem-solving skills to follow an incident or problem through to resolution
* Ability to "think out of the box" and question existing ways of doing things at a technical and process level
* Ability to collaborate with business and IT team members
* Ability to communicate technical issues effectively to end users and IT team members (verbal and written)
* Strong customer service orientation aptitude is essential
* Experience with accounting knowledge is preferred
* Working knowledge of SQL/Oracle coding
* Three more years" helpdesk experience
* Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
* May involve periods of standing, such as operating at a copier/fax/scanner
* Regularly required to talk, hear, and use hands and fingers to write and type
* Ability to speak clearly so others can understand you
* Ability to read and understand information and ideas presented orally and in writing
* Ability to communicate information and ideas in writing and orally so others will understand
* Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Good to have:
* Yardi system knowledge

We offer:
* Attractive salary
* Real career development opportunity
* International work environment,
* Friendly work environment

Nr ref: ref1431230196
W odpowiedzi na ogłoszenie prosimy o załączenie CV wraz z numerem referencyjnym (e-mail: praca1@teamquest.pl).